Returns & Refunds
Your satisfaction is our priority. We stand behind the quality of our coffee and are committed to making things right if you're not completely happy.
We Want You to Love Your Coffee
We're confident you'll love our coffee, but if for any reason you're not satisfied with your purchase, we'll work with you to make it right. That's our promise to fellow entrepreneurs.
Whether it's a replacement with a different roast, store credit, or a full refund, we'll find a solution that works for you.
Easy Returns
Simple process for damaged or incorrect items
Quality Guarantee
Every batch roasted to our high standards
Responsive Support
Real humans ready to help
Fast Resolution
Most issues resolved within 24-48 hours
Return Policy Details
Damaged or Defective Products
If your coffee arrives damaged, opened, or appears defective, please contact us within 48 hours of delivery. Include photos of the damaged packaging or product, and we'll send a replacement at no cost.
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We'll ship a replacement immediately
Incorrect Orders
Received the wrong product or grind? We apologize for the mix-up! Contact us and we'll ship the correct item right away. You may keep the incorrect item as our apology.
- Contact us as soon as you notice the error
- Correct item shipped at no additional cost
- Keep the incorrect item on us
Taste Preferences
Not loving the flavor profile? We understand that taste is personal. While we can't accept returns on opened coffee products, we're happy to offer store credit or help you find a roast better suited to your preferences.
- Contact us with your feedback
- Store credit available for future purchases
- Our team can recommend alternative roasts
Non-Returnable Items
Due to the perishable nature of coffee and food safety regulations, we cannot accept returns on the following:
- Opened coffee bags (unless defective)
- Products past 30 days from delivery
- Items purchased on final sale
- Gift cards
Refund Process
Contact Us
Email hello@ownersclubcoffee.com or use our contact form with your order details.
Review
Our team reviews your request within 24 hours and responds with next steps.
Resolution
We process your refund, replacement, or store credit based on the situation.
Confirmation
Refunds appear in 5-10 business days. Replacements ship within 1-2 days.
Need to Start a Return?
Contact our team and we'll take care of you. Most issues are resolved within 24 hours.